You may return most new standard, unopened ,unused items within 30 days of delivery for a store credit. All Shipping costs will be deducted from the store credit. We will book one only return with our couriers if the return is a result of our error (you received an incorrect or defective item, etc.). Items returned must be in a new, unused and saleable condition and in original box.
Returns will be processed once received back in our warehouse and approved per the conditions.
In the unlikely event that a refund is to be processed , it will be processed back to the original payment method only
Your store credit will be issued once the item has been received back to our warehouse and approved per the conditions.
You should expect to receive your store credit within four weeks of giving your package to the return shipper, however, in many cases you will receive it more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days)
We want you to be happy with your purchase; however, we are unable to offer refunds for change of mind, incorrect size selection or you have no use for the item.
If you are unsure about the fit, features, or styling of any of our products, please reach out to our customer service team and they will be more than happy to provide you with additional information to assist with your selection.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
Final Sale Items
Items marked as 'Final Sale' are not eligible for exchange or return (excepted where the items are faulty under consumer law guidelines).
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We cannot ship to PO boxes sorry.
